FAQ

We love hearing from our customers and answering their questions about our business and products….but please review the following information before contacting us with your inquiry.  The answers you seek may already be here!

 

 

General

When will I be billed and when does my order ship?

For orders from the shop, your cards will be charged immediately and orders will typically ship on the next business day.   We will try to post notifications of any scheduled shipping delays on the website and you can safely assume that we will not be shipping on any Federal holidays.

For subscription box orders, the first box will be billed and shipped on the next business day, subsequent boxes will be billed on the 14th of the following month and ship on the 15th of that month (or next available business day). If you order your opening subscription box order on or after the 31th of the month, your next box will not be charged or ship until two months later.

Example:  The first box is bought on 31 January.  The next box will not be charged until 14 March and ship around 15 March.  We do this to give you time to receive your welcome box before your first monthly box is shipped.

Are you able to ship internationally?

At this time we only ship to the United States and Canada.  If you are in Canada extra shipping charges may apply and we are not responsible for any extra taxes, duties, or fees that may be levied by Canada or its provinces.

Are there discount codes?

We sometimes offer discount codes through our monthly newsletter, social media, and inside product shipments.

How do I track my package?

You will be emailed a tracking link when your order ships.

What is your return policy?

You can view our refund and return policy here.

My item(s) arrived damaged. What should I do?

While we do our best to inspect and pack our items well before shipping, damage is sometimes unavoidable do to acts of nature or poor handling.   If you receive a shipment with damaged contents please contact us at orders@groundingjourney.com within 24 hours of receiving it.   Please include photographs of the item(s) so we can get a replacement piece out to you quickly.

If a direct replacement is not available we will communicate with you to find a way to make things right.

 

Subscription Boxes

What can I expect to see in my monthly subscription box?

Each month you will receive a specially curated collection of items designed to support you on the journey to spiritual wellness.  These items may include (but are not limited to) energetic crystals, spiritual gifts & tools, specialty teas, body care products, inspirational items, jewelry, and inspirational card decks.  The value of these items will meet or exceed the price of the subscription, PLUS there is valuable online content that you will have access through a secure membership site.  This may include new guided meditations and breath work practices, handouts, guidebooks, personal challenges to deepen your spiritual journey.

What are your shipping costs?

Subscription boxes ship FREE within the United States. There is an additional shipping charge for orders to Canada and we are not responsible for any extra taxes, duties, or fees that may be levied by Canada or its provinces.

Are you able to ship internationally?

At this time we only ship to the United States and Canada.  If you are in Canada extra shipping charges may apply and we are not responsible for any extra taxes, duties, or fees that may be levied by Canada or its provinces.

How do I change my shipping address?

Log into your account here to make changes.

How do I update my payment information?

Log into the membership portal here and go to the my account page (link located in the menu bar at the top of the screen).  You will then see a button to update your payment information.

How often will I be charged?

The first box will be billed and shipped on the next business day, subsequent boxes will be billed on the 14th of the following month and ship on the 15th of that month (or next available business day). If you order your opening subscription box order on or after the 31th of the month, your next box will not be charged or ship until two months later.

Example:  The first box is bought on 31 January.  The next box will not be charged until 14 March and ship around 15 March.  We do this to give you time to receive your Welcome Box before your first monthly box is shipped. 

Are there discount codes?

We sometimes offer discount codes through our monthly newsletter, social media, and inside product shipments. 

When will I be billed and when does my order ship?

For subscription box orders, the first box will be billed and shipped on the next business day, subsequent boxes will be billed on the 14th of the following month and ship on the 15th of that month (or next available business day). If you order your opening subscription box order on or after the 29th of the month, your next box will not be charged or ship until two months later.

Example:  The first box is bought on 29 January.  The next box will not be charged until 10 March and ship around 11 March.  We do this a courtesy so you receive your Welcome Box before your first monthly box ships. 

For orders from the shop, your card will be charged immediately and orders will typically ship on the next business day.   We will try to post notifications of any scheduled shipping delays on the website and you can safely assume that we will not be shipping on any Federal holidays.

How long does it take for my box to arrive?

Within the contiguous United States your box should arrive within 2-6 days after we ship it. Shipments in Canada typically arrive in less than 10 days.

How do I track my package?

You will be emailed a tracking link when your order ships. 

Can I order past My Healthy Life boxes?

We do offer one-time boxes available on our website. https://myhealthylifebox.com/past-boxes/

 

Can I cancel my subscription?

Yes, you can cancel your subscription at any time! Follow this link to make changes to your account.

 

Can I skip a box?

Yes!  You can skip a box by logging in here. 

Can I change the frequency of my subscription?

On special request, we can offer you a quarterly plan where you will receive a box every three months, but it requires full payment in advance.

Can I return a subscription box or an individual item if I do not like it?

Our intention is to provide a carefully curated collection of items that you will find useful on your spiritual journey, or that you’ll just simply enjoy mindfully.  While we are sorry to hear that some items may not have been to your taste, there are no returns for individual items in the subscription box.  

What is your refund policy on the Subscription box program?

We offer a 100% money back guarantee on your box, and you can always cancel any time!  Plus you will always retain access to any of the online content you received as part of your program.