FAQ

At this time we only ship to the United States and Canada.  If you are in Canada extra shipping charges may apply and we are not responsible for any extra taxes, duties, or fees that may be levied by Canada or its provinces.

We sometimes offer discount codes through our monthly newsletter, social media, and inside product shipments. 

You will be emailed a tracking link when your order ships. 

You can view our refund and return policy here.

While we do our best to inspect and pack our items well before shipping, damage is sometimes unavoidable do to acts of nature or poor handling.   If you receive a shipment with damaged contents please contact us at orders@groundingjourney.com within 24 hours of receiving it.   Please include photographs of the item(s) so we can get a replacement piece out to you quickly. 

If a direct replacement is not available we will communicate with you to find a way to make things right. 

Subscription boxes ship FREE within the United States. There is an additional shipping charge for orders to Canada and we are not responsible for any extra taxes, duties, or fees that may be levied by Canada or its provinces.

At this time we only ship to the United States and Canada.  If you are in Canada extra shipping charges may apply and we are not responsible for any extra taxes, duties, or fees that may be levied by Canada or its provinces.

Log into the membership portal here and go to the my account page (link located in the menu bar at the top of the screen).  You will then see a button to update your payment information.

Log into the membership portal here and go to the my account page (link located in the menu bar at the top of the screen).  You will then see a button to update your payment information.

The first box will be billed and shipped on the next business day, subsequent boxes will be billed on the 10th of the following month and ship on the 15th of that month (or next available business day). If you order your opening subscription box order on or after the 25th of the month, your next box will not be charged or ship until two months later.

Example:  The first box is bought on 25 January.  The next box will not be charged until 10 March and ship around 15 March.  We do this a courtesy so you do not incur two charges in less than 15 days.

We sometimes offer discount codes through our monthly newsletter, social media, and inside product shipments. 

For subscription box orders, the first box will be billed and shipped on the next business day, subsequent boxes will be billed on the 10th of the following month and ship on the 15th of that month (or next available business day). If you order your opening subscription box order on or after the 25th of the month, your next box will not be charged or ship until two months later.

Example:  The first box is bought on 25 January.  The next box will not be charged until 10 March and ship around 15 March.  We do this a courtesy so you do not incur two charges in less than 15 days.

For orders from the shop, your card will be charged immediately and orders will typically ship on the next business day.   We will try to post notifications of any scheduled shipping delays on the website and you can safely assume that we will not be shipping on any Federal holidays.

Within the contiguous United States your box should arrive within 2-6 days after we ship it. Shipments in Canada typically arrive in less than 10 days. 

You will be emailed a tracking link when your order ships. 

We view the subscription as a guided journey that builds on itself month to month and therefor do not sell the boxes individually.  However, the individual consumable items in each of these boxes are often in stock on our online shop and can be purchased any time.

Yes, you can cancel your subscription at any time!

Unfortunately, no.  The first 12 months are a specifically curated collection designed to help you on your spiritual journey and are designed to be experienced in order.  However, if you would like to delay shipment of a box because you are traveling or otherwise unavailable, please login and visit the Account page and submit a pause request to see how we may assist you.

On special request, we can offer you a quarterly plan where you will receive a box every three months, but it requires full payment in advance.

Our intention is to provide a carefully curated collection of items that you will find useful on your spiritual journey, or that you’ll just simply enjoy mindfully.  While we are sorry to hear that some items may not have been to your taste, there are no returns for individual items in the subscription box.  

We offer a 100% money back guarantee on your box, and you can always cancel any time!  Plus you will always retain access to any of the online content you received as part of your program.